Terms of Service
Effective Date: June 11, 2026
These Terms of Service “Terms” govern access to and use of the Zero Twenty One platform, software, websites, tools, services, AI features, integrations, and related offerings collectively, the “Services”.
By accessing or using the Services, creating an account, signing an order form, or otherwise agreeing to these Terms, you agree to be bound by these Terms. If you are using the Services on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, “Customer,” “you,” and “your” refer to that organization.
These Terms are intended as a business template and should be reviewed by legal counsel before use.
1. Overview of the Services
Zero Twenty One provides a SaaS platform designed to help businesses use artificial intelligence more securely, responsibly, and effectively. The Services may include AI workflow tools, prompt management, AI usage controls, security guidance, policy enforcement, analytics, integrations, automation features, training tools, and related business services.
The Services are intended for business use only and are not intended for personal, consumer, medical, legal, financial, or emergency use.
2. Accounts and Authorized Users
To use the Services, Customer may be required to create an account. Customer is responsible for all activity that occurs under its account, including activity by employees, contractors, agents, and other users it authorizes to access the Services “Authorized Users”.
Customer agrees to:
Provide accurate and current account information.
Keep login credentials secure and confidential.
Promptly notify Zero Twenty One of any unauthorized access or suspected security incident.
Ensure that all Authorized Users comply with these Terms.
Zero Twenty One is not responsible for losses caused by Customer’s failure to safeguard account credentials.
3. Subscription Plans, Fees, and Payment
Access to certain Services may require a paid subscription, order form, statement of work, or other written agreement.
Customer agrees to pay all fees set forth in the applicable order form, invoice, or subscription plan. Unless otherwise stated:
Fees are due in advance.
Fees are non-refundable except as required by law or expressly stated in writing.
Customer is responsible for all applicable taxes, excluding taxes based on Zero Twenty One’s income.
Late payments may result in suspension or termination of access to the Services.
Zero Twenty One may change pricing for future subscription periods by providing reasonable notice.
4. Customer Data
“Customer Data” means data, content, files, prompts, inputs, documents, business information, user information, configurations, and other materials submitted to or processed through the Services by Customer or its Authorized Users.
Customer retains all rights to Customer Data. Zero Twenty One does not claim ownership of Customer Data.
Customer grants Zero Twenty One a limited license to access, host, process, transmit, display, and use Customer Data only as necessary to:
Provide, maintain, secure, and improve the Services.
Prevent or address technical or security issues.
Comply with law.
Fulfill Customer’s instructions or contractual requirements.
Zero Twenty One will not sell Customer Data.
Zero Twenty One will not use Customer Data to train third-party public AI models unless Customer expressly authorizes such use in writing or through a clearly labeled platform setting.
5. AI Inputs and Outputs
The Services may allow Customer to submit prompts, instructions, files, or other inputs to AI systems “Inputs” and receive text, summaries, recommendations, classifications, automations, workflows, or other AI-generated content “Outputs”.
As between Customer and Zero Twenty One:
Customer owns its Inputs.
Customer owns Outputs to the extent permitted by applicable law and subject to third-party provider terms.
Zero Twenty One owns the platform, software, workflows, templates, prompts, system logic, documentation, and other proprietary technology used to generate or deliver the Services.
Customer is responsible for reviewing and validating all Outputs before relying on them. AI-generated Outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for Customer’s intended purpose.
Customer agrees not to rely on Outputs as the sole basis for decisions involving legal, medical, financial, employment, safety, eligibility, housing, credit, insurance, or similarly significant matters without appropriate human review and professional oversight.
6. Third-Party AI Providers and Integrations
The Services may integrate with third-party platforms, AI models, APIs, software, cloud providers, data sources, or business applications “Third-Party Services”.
Customer acknowledges that:
Third-Party Services may be governed by separate terms and privacy policies.
Zero Twenty One does not control Third-Party Services.
Availability, accuracy, and performance of Third-Party Services are not guaranteed.
Customer is responsible for ensuring it has the necessary rights and permissions to connect Third-Party Services to the Zero Twenty One platform.
Zero Twenty One is not liable for third-party outages, errors, data handling, model behavior, or changes to third-party services outside Zero Twenty One’s control.
7. Security
Zero Twenty One will use commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data from unauthorized access, disclosure, alteration, or destruction.
However, no system, software, cloud environment, AI model, or transmission method can be guaranteed to be completely secure. Customer is responsible for maintaining appropriate security controls within its own organization, including access permissions, device security, credential management, internal policies, and user training.
Customer agrees not to attempt to bypass, disable, test, or interfere with the security features of the Services except through a program expressly authorized in writing by Zero Twenty One.
8. Privacy
Zero Twenty One’s collection, use, and handling of personal information is described in its Privacy Policy, available at: [Insert Privacy Policy URL].
Customer is responsible for ensuring that it has all required rights, notices, consents, and legal bases to submit personal information to the Services.
If Customer’s use of the Services requires a data processing agreement, business associate agreement, or similar privacy agreement, the parties will enter into a separate written agreement before processing regulated data.
9. Confidentiality
Each party may receive confidential or proprietary information from the other party “Confidential Information”. Confidential Information includes non-public business, technical, financial, product, security, customer, pricing, roadmap, and operational information.
The receiving party agrees to:
Use Confidential Information only to perform under these Terms.
Protect Confidential Information using reasonable care.
Not disclose Confidential Information except to employees, contractors, advisors, or service providers who need access and are bound by confidentiality obligations.
Promptly notify the disclosing party of unauthorized disclosure.
Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from a third party, or required to be disclosed by law.
10. Acceptable Use
Customer may not use the Services to:
Violate any law, regulation, contract, or third-party right.
Upload or transmit malicious code, malware, or harmful content.
Attempt unauthorized access to systems, accounts, data, or networks.
Interfere with or disrupt the Services.
Reverse engineer, copy, resell, sublicense, or exploit the Services except as expressly permitted.
Use the Services to generate deceptive, fraudulent, defamatory, harassing, abusive, or unlawful content.
Use the Services to impersonate others or misrepresent identity or authority.
Use the Services to create or distribute spam, phishing, scams, or misleading communications.
Use the Services to develop competing products or services.
Submit sensitive personal data, regulated health data, financial account data, government identification numbers, children’s data, or other highly sensitive information unless expressly permitted in writing.
Zero Twenty One may suspend or limit access to the Services if it reasonably believes Customer has violated this section.
11. Customer Responsibilities
Customer is responsible for:
Its use of the Services.
Its Authorized Users.
The accuracy, legality, and quality of Customer Data.
Reviewing AI Outputs before use.
Maintaining appropriate human oversight.
Complying with applicable laws and industry rules.
Ensuring that its use of AI is appropriate for its business, customers, employees, and regulatory obligations.
Customer acknowledges that Zero Twenty One provides tools and technology, but Customer remains responsible for decisions made using the Services.
12. Intellectual Property
Zero Twenty One and its licensors retain all rights, title, and interest in and to the Services, including software, systems, designs, workflows, templates, documentation, analytics, models, interfaces, branding, and proprietary technology.
No rights are granted to Customer except as expressly stated in these Terms.
Customer may not remove, obscure, or alter any proprietary notices, trademarks, or branding included in the Services.
13. Feedback
If Customer provides suggestions, ideas, comments, improvements, or other feedback about the Services “Feedback”, Customer grants Zero Twenty One a perpetual, irrevocable, worldwide, royalty-free right to use that Feedback without restriction or compensation.
Zero Twenty One may use Feedback to improve, modify, or develop products and services.
14. Aggregated and De-Identified Data
Zero Twenty One may collect and use aggregated, anonymized, or de-identified information derived from use of the Services for analytics, benchmarking, security, product improvement, and business purposes.
Zero Twenty One will not use aggregated or de-identified data in a way that identifies Customer or any individual.
15. Beta Features
Zero Twenty One may offer beta, experimental, preview, or early-access features “Beta Features”. Beta Features are provided for evaluation only and may be modified, discontinued, or removed at any time.
Beta Features are provided “as is” without warranties, commitments, or service-level guarantees.
16. Availability and Support
Zero Twenty One will use commercially reasonable efforts to make the Services available. However, the Services may be unavailable due to maintenance, updates, outages, security issues, third-party service failures, or events beyond Zero Twenty One’s control.
Support terms, response times, and service levels, if any, will be described in the applicable subscription plan, order form, or support agreement.
17. Suspension and Termination
Zero Twenty One may suspend or terminate Customer’s access to the Services if:
Customer fails to pay fees when due.
Customer violates these Terms.
Customer’s use creates a security, legal, operational, or reputational risk.
Required by law or third-party provider.
Customer becomes insolvent, ceases business, or initiates bankruptcy proceedings.
Customer may stop using the Services at any time. Termination does not relieve Customer of payment obligations incurred before termination.
Upon termination, Customer’s access to the Services may end immediately. Zero Twenty One may delete Customer Data after a reasonable retention period unless otherwise required by law or agreed in writing.
18. Disclaimers
The Services are provided “as is” and “as available”.
To the maximum extent permitted by law, Zero Twenty One disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security, and reliability.
Zero Twenty One does not warrant that:
The Services will be uninterrupted, error-free, or completely secure.
AI Outputs will be accurate, complete, or suitable for any particular use.
The Services will meet all of Customer’s business, legal, compliance, or regulatory requirements.
Any specific result, security outcome, cost savings, revenue increase, or compliance status will be achieved.
19. Limitation of Liability
To the maximum extent permitted by law, Zero Twenty One will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, lost data, loss of goodwill, or business interruption.
Zero Twenty One’s total liability arising out of or related to these Terms or the Services will not exceed the amounts paid by Customer to Zero Twenty One for the Services during the three months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply.
20. Indemnification
Customer agrees to defend, indemnify, and hold harmless Zero Twenty One, its owners, officers, employees, contractors, affiliates, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:
Customer’s use of the Services.
Customer Data.
Customer’s violation of these Terms.
Customer’s violation of law or third-party rights.
Customer’s use or reliance on AI Outputs.
Customer’s products, services, business decisions, or communications using the Services.
21. Changes to the Services
Zero Twenty One may modify, update, improve, limit, or discontinue parts of the Services from time to time. Zero Twenty One will use reasonable efforts to avoid changes that materially reduce core functionality during an active paid subscription period.
22. Changes to these Terms
Zero Twenty One may update these Terms from time to time. If changes are material, Zero Twenty One will provide notice through the Services, by email, or by posting an updated version on its website.
Continued use of the Services after updated Terms become effective means Customer accepts the updated Terms.
23. Governing Law
These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.
The parties agree that any dispute arising out of or related to these Terms or the Services will be resolved in the state or federal courts located in [Insert County and State], unless otherwise required by law or agreed in writing.
24. Export and Sanctions Compliance
Customer may not use, export, re-export, or transfer the Services in violation of applicable export control, sanctions, or trade laws.
Customer represents that it is not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions, and that it is not listed on any restricted party list.
25. Force Majeure
Neither party will be liable for delays or failures caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or utility failures, cyberattacks, government actions, supply chain disruptions, or third-party service outages.
26. Assignment
Customer may not assign or transfer these Terms without Zero Twenty One’s prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets.
Zero Twenty One may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.
27. Entire Agreement
These Terms, together with any applicable order form, privacy policy, data processing agreement, or written addendum, constitute the entire agreement between Customer and Zero Twenty One regarding the Services.
If there is a conflict between these Terms and an order form, the order form will control only for that specific order.
28. Contact
Questions about these Terms may be sent to:
Zero Twenty One, Inc.
Email: legal@zerotwenty.one